Identity Verification Process for ECOMP Users
All claimants must verify their identities in ECOMP. There are three identity verification options a user can qualify for: text message code, phone call code, and credit bureau questions. On a user’s first login, they will get two initial identity verification attempts. If either attempt is successful, they are considered a verified user with complete account permissions. If a user does not successfully complete verify their identity, they are considered an unverified user with limited account permissions. Each time an unverified user logs on, they will be prompted to retry verification. If a user fails verification nine times within 30 days, they will not see the retry options for 30 days to avoid setting a fraud alert with the credit bureaus.
Click here to read or print a tutorial on how to verify identity in ECOMP.
Click here to view a video tutorial.